Educational Background

  • Ph.D., North Carolina at Chapel Hill
  • B.S.B.A., North Carolina at Chapel Hill

Teaching Interests & Courses Taught at Bucknell

  • Organizational Behavior
  • Introduction to Organization and Management (MGMT 101)
  • Human Resource Management (MGMT 330)
  • Organizational Behavior (MGMT 336)
  • Organizing for Justice and Social Change (CAPS 416)
  • Trust, Justice, and Emotions in the Workplace (MGMT 335)
  • Independent Studies and thesis advising
  • Institute for Leadership in Technology and Management (ILTM)

Scholarly Interests

  • I conduct pedagogical research focusing on collaborative, experiential, and service-learning pedagogies - all of which I employ in my teaching and which I share with colleagues at Organizational Behavior Teaching Society conferences. I also co-wrote the textbook for Management 101 and revise it at least once a year (often twice a year- between semesters).  I am interested in better understanding how people can effectively organize in pursuit of justice and social change but have not yet done research in that area.  I hope to do so in the future.

Selected Publications

WORKING PAPERS

Stickney, L, Hiller, T.B. and Demarr, B. Putting Stories to Work in the Classroom.

REFEREED JOURNAL PUBLICATIONS

Fransden, A-C., Hiller, T. B., Traflet, J., & McGoun, E.G. (accepted for publication on May 5, 2012; in press). From Money Storage to Money Store: Openness and Transparency in Bank Architecture.  Business History.

Hiller, T. B. (2002).  TeleReach: Staffing for Team Effectiveness. Business Case Journal. Winter 2001/2002, 9-23.

Hiller, T. B. (2002).  TeleReach: Dissatisfaction and Declining Morale in Self­ Directed Work Teams.  Business Case Journal, Winter 2001/2002, 40-50. (Note: reprinted in Hellriegel, D. & Slocum, C. (2006). Organizational Behavior, 11th edition, South-Western).

Hiller, T. B., & Hietapelto, A. (2001). Contract grading:  Encouraging commitment to the learning process through voice in the evaluation process. Journal of Management Education, 25 (6), 660-684.

Hiller, B. & Hiller, T. B. (1999).  Electronic  reserves and success: Where do you stop? Journal of Interlibrary Loan,  Document  Delivery, and Information Supply, 10 (2), 61-75.

Oliver, J. E., Green, C. W., Hiller, T. B., & Franklin, G. M. (1999). Sexual harassment at Wire Bender Corp. (A, B, & C).  Case Research Journal, 19 @, 97-104. [Also reprinted in a case book to accompany Scarborough, N. Effective Small Business  Management, 6th edition. Prentice Hall.]

Hiller, T. B., Muir, P. J., Harrison,  N., Hidy, E., & Cook, S. (1997). The indispensable prima donna (A & B). Business Case Journal, 5 (1 & 2), 112-121.

Peirce, E., Rosen, B., & Hiller, T. B, (1997). Breaking the silence:  Creating  user­ friendly sexual harassment policies. Employee Responsibilities and Rights Journal, 10(3), pp. 225-242.

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TEXTBOOK & RELATED PUBLICATIONS

Miller, J. A. & Hiller, T.B. (2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2003). MGMT 101: Live Introduction  to Organization and Management (42"ct- 56th editions).   Lewisburg,  PA: Bucknell University Office of Publications, Print and Mail. (Textbook for MGMT 101).

Hiller, T. B.  (1997). Illiteracy exercise. In D. Marcie & J. Seltzer (Eds.) Organizational Behavior: Experiences and Cases. South-Western Publishing.

Hiller, T. B. (1993). Video Guide to Accompany  Management:  Function andStrategy, Second Edition (by T.S. Bateman & C.P. Zeithaml). Burr Ridge, IL: Irwin.

Hiller, T. B. (supervised by J.A. Quelch). (1988). General Foods Corp.: Local Marketing. Cambridge, MA: President  and Fellows of Harvard  College.

Hiller, T. B. (supervisedby J.A. Quelch). (1988). Reebok International Ltd. Cambridge, MA: President  and Fellows of Harvard College. (Note: This case has become an HBS best seller and was reprinted in Quelch, J. A.,Dolan, R. J., & Kosnik, T. J. (1993). Marketing  Management: Text and Cases (pp. 92-110). Homewood, IL: Irwin).

Hiller, T. B. (supervised by J.A. Quelch).  (1988). Suzuki Samurai.  Cambridge, MA: President  and Fellows of Harvard  College. (Note: This case has become an HBS best seller and was reprinted in Quelch, J. A., Dolan, R. J., & Kosnik, T. J. (1993). Marketing  management: Text and cases (pp. 245-266). Homewood, IL: Irwin.)

EDITED BOOK CHAPTERS

Shrivastava,  P., Allen, D. E., and Hiller, T. B. (2008). Designing  Undergraduate Education on "Managing for Sustainability."  In Charles  Wankel and James A.F. Stoner (Eds.) Innovative  Approaches  to Global Sustainability. New York: Palgrave MacMillan,  159-173.

Comas, J., Hiller, T. B., and Miller, J.A.  (2005). The Evolution  of a Community  of Practice: Stakeholders  and Service in Management 101. In Dan Bulin (Ed.) Service Learning in Higher Education: Critical Issues and Directions.  New York: Palgrave MacMillan,  107-126.

Buzzell, R. D., & Hiller, T. B. (1990). Chloride Lighting: Strategies for emergency lighting in Europe. In J.A. Quelch & R. D. Buzzell (Eds.) The Marketing Challenge of 1992. Reading, MA: Addison-Wesley Publishing Co, 187-215.

Lambin, J. J., & Hiller, T. B. (1990). Volvo Trucks Europe. In J. A. Quelch & R. D.
Buzzell (Eds.) The Marketing  Challenge of 1992. Reading,  MA: Addison­ Wesley Publishing Company,  349-365.

REFEREED CONFERENCE PRESENTATIONS & PROCEEDINGS PUBLICATIONS

Fransden,  A-C., Hiller, T. B., Traflet,  J., & McGoun,  E.G. (Accepted  for July 2012 conference).  From Money Storage to Money Store: Openness  and Transparency in Bank Architecture. World Congress of Accounting Historians, Newcastle,UK. (To be presented by Fransden,  A-C)

Hiller, T.B. (Accepted for June 2012 conference).  Sustaining  Our Passion and Engagement through Values Alignment. Presentation and Abstract in Proceedings Organizational Behavior Teaching Conference, St. Catharines, Ontario Canada.

Hiller, T. B. (2010). Magical Stories.  Presentation and Abstract  in Proceedings Organizational Behavior Teaching Conference, Albuquerque, NM.

Fransden, A-C., Hiller, T. B., McGoun,  E.G. (2009). Money Reloaded:  The Architecture of Trust.   Critical Management Studies Conference, Warwick School of Business, The University  of Warwick, UK.  (Presented  by Fransden, A-C. and McGoun, E. G.).

Fransden,  A-C., Hiller, T. B., McGoun, E.G. (2008). Money Reloaded:  The Architecture of Trust. Critical Finance Studies Conference, Stockholm University School of Business.  (Presented  by Fransden,  A-C. and McGoun, E. G.).

Fransden, A-C., Hiller, T. B., McGoun, E.G. (2008). The Architecture of Trust. 1st European Institute for Advanced Studies in Management Workshop on Imagining Business, University of Oxford. (Presented by Fransden, A-C.).

Hiller, T. B. (2008). Transform a Life (And Change the World?)- Teaching by Getting Your Hands Dirty.  Presentation and Abstract in Proceedings Organizational Behavior Teaching Conference, Babson Park, MA.

Hiller, T. B. (2006). Teaching HRM with the H, not the R, at the forefront. Presentation and Abstract in Proceedings, Organizational Behavior TeachingConference, Rochester, NY.

Hiller, T. B. (2005). Ain't Nothing Like the Real Thing, Baby: The Management 101 Story. Presentation and Abstract in Proceedings, Organizational Behavior Teaching Conference, Scranton, PA.

Hiller, T. B. (2004). Critical and Appreciative Perspectives in Dynamic Interplay: Teaching Students and Ourselves to Organize to Promote Justice and Social Change.  Presentation and Abstract in Proceedings, Organizational Behavior Teaching Conference, Redlands, CA.

Hiller, T. B. (2002).  Cultivate an Exhilarating, Safe, Introspective, Collaborative, Partnership Learning Space by Planting the Seeds on the First Day of Class. Presentation and Abstract in Proceedings., Organizational Behavior Teaching Conference, Orange, CA.

Sigler, T. H., Finn, D., Hiller, T. B., & Mundhenk, L. G. (2002). Learning Beyond the Classroom Walls: A Passion for Service Learning. Presentation and Abstract in Proceedings, Organizational Behavior Teaching Conference, Orange, CA.

Hiller, T. B. (2000). In praise of intimate learning technologies in a world of distance learning: Teaching and learning about trust, justice, and emotions in the workplace. Presentation and Abstract in Proceedings, Organizational Behavior;Teaching Conference, Carrollton, Georgia.

Miller, J. A. & Hiller, T. B. (2000).  Management  101: A progress report on Bucknell's comprehensive experiential course. Presentation and Abstract in Proceedings, Organizational Behavior Teaching Conference, Carrollton, Georgia.

Miller, J. A., Ledgerwood, D. B., Hiller, T. B., & Gruver, W. R. (2000). Community, effectiveness, efficiency: Three into Two Won't Go. Presented by John Miller, Mid-Atlantic Organizational Behavior Teaching Conference, Philadelphia, Pennsylvania.

Hiller, T. B. & Hietapelto, A. B. (1999). Contract grading: Encouraging commitment to the learning  process  through voice in the evaluation  process. Presentation, Full-text  Publication in MED/OBTS Preconference Professional Development Workshop Teaching Resource Volume, and Abstract in AOM Proceedings, Joint OBTS-MED Academy of Management Pre-Conference Program, Chicago, IL.

Maser, S. M., Hiller, T. B., Miller, J. A., London, M., Michaelsen, L., Powers,  K., & Truitt, F. J. (1999). Bringing life to management education:  Instant Street Smarts.  Presentation, Full-text  Publication in MEDIOBTS Preconference Professional Development Workshop Teaching Resource Volume, and Abstract  in AOM Proceedings, Joint OBTS-MED Academy of Management Pre-Conference  Program, Chicago, IL.

Hiller, T. B., & Miller, J. (1999). Stoiytelling: Critical  technologies for learning  from experience. Presentation and Abstract  in Proceedings, Organizational Behavior Teaching Conference, Las Cruces, New Mexico.

Hiller, T. B. (1997). A collaborative approach  to teaching  OB: Encouraging and valuing multiple perspectives in and out of the classroom. Presentation and Abstract  in Proceedings, International Organizational Behavior Teaching Conference, Cape Town, South Africa.

Hiller, T. B. (1997). It sounded so easy:  Implementing teams at Cable Reach  {A, B, & C & Instructor's Manual). Presentation and Full-Text  Publication in Session Proceedings, North American Case Research Association Conference, Cincinnati, Ohio.

Hiller, T. B. (1997). Exploring  the role of culture  in gut-level responses  to conflict: Tailoring  a favorite  class exercise  to yield a more global perspective. Presentation and Abstract  in Proceedings, Organizational Behavior Teaching Conference, Cleveland, Ohio.

Hiller, T. B., & Hietapelto, A. (1996). Contract Grading: Giving students  voice in how they are evaluated. Presentation and Abstract  in Proceedings, Organizational Behavior Teaching Conference,  Keene, New Hampshire.

Hiller, T. B. (1995). Cross-cultural and psychological influences  on competitive strategic decision making. Presentation and Abstract  in Proceedings, Academy of Management Meetings, Vancouver, B.C., Canada.

Hiller, T. B. (1992). Explanations and service quality attitudes. Presentation and Abstract  in Proceedings, Southern Management Association Meetings, New Orleans, LA.

OTHER PRESENTATIONS

Hiller, T. B. (2010). Management Education as Liberal Education. The Role of Liberal Arts in Higher Education. Arts & Sciences Faculty Learning Series. Bucknell University.

Hiller, T. B. (2009). The Impact of Participating on the Bucknell Katrina Recovery Team. Patriot League Academic Conference, Bucknell University.

Hiller, T. B. (2009). Social Sciences Academic Panel. Celebrating 125 Years of Co-Education, Bucknell University.

Hiller, T. B. (2006).  Learning to Collaborate by Collaborating to Learn: The Management 101 Story. Active Learning Poster Session. Teaching and Learning Center, Bucknell University.

Hiller, T. B. (2005). Management 101: Collaborating to Learn; Learning to Collaborate. Reunion Weekend Presentation, Bucknell University.

Hiller, T. B. (2003). Conducting and teaching case study research. Management Department Research Colloquium at University of Otago, Dunedin, New Zealand.

Hiller, T. B. (2003).  Experiential Management Education: Learnings from Bucknell University's MGMT 101 course and how they can be applied. Management Department Research Colloquium at University of Otago, Dunedin, New Zealand.

Hiller, T. B. (2002).  Storywriting and Storytelling as a Critical Service Learning Pedagogy.  Service-Learning Colloquium at Franklin and Marshall College, Lancaster, PA.

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