Tech Desk Advanced Support Policies

Policies for working on student computers

  • We will work on all student computers, no matter the OS or manufacturer
  • We give priority to machines purchased through our Bison Laptop program; otherwise, machines are serviced in the order in which they are received
  • There is no charge to any student for services performed
  • We cannot  back up and restore data,  so it is imperative that students back up their data
  • We will communicate with clients about the status of the work performed.

Policies for working on personal computers for faculty and staff

We always have the students' computers as our top priority. Because of this, our resources are limited for personal machines for faculty and staff, and it is likely that service will require a minimum of 3 days. We will work on machines that meet these minimum standards:

Personal computers for faculty and staff are only accepted for work at the Tech Desk from Commencement-August 1 each year.

  • Windows computers must have at least a Pentium IV class processor. The machine either must have Windows XP or Vista or be upgraded to Windows XP. This means that we do not support Windows 95, Windows 98, Windows ME, or Windows 2000.
  • Windows computers must have at least 512mb of RAM. (To determine RAM and processor speed, right click on My Computer and choose Properties.)
  • Macs must have at least OS 10.3 and at least 512mb of RAM.
  • We do not service printers. Please contact the tech support desks of your printer manufacturer.
  • You have one week to pick up your computer after you have been contacted at the completion of the work.
  • During the academic year, we cannot accept personal computers for service.  You can take your computer to an alternative local service provider.  
  • Due to space limitations, we will not be able to store machines for any period of time.  
  • Due to our limited resources, we will not provide service for the following issues:
    1. Frivolous software installation or configuration (for example, problems related to installing games, screen savers, or beta versions of software)
    2. Repeat problems caused by the user
    3. Customization of the user interface
  • We cannot  back up and restore data,  so it is imperative that clients back up their data.