The Bison Laptop program strives to offer the best possible technical support for students who participate in it. In order to provide this premium level of support, we need to differentiate between the support that we can offer to participants and the support that we can offer to students who choose another make or model.
All Bison Laptops receive priority service at the Tech Desk.
We have experienced certified technicians for both Apple and Lenovo who can handle your warranty requirements.
We always support every computer that a student brings to the Tech Desk, regardless of whether it's part of the Bison Laptop Program. There is no charge for hardware or software support. This includes support for virus removal, malware infestations, software installation, file transfer, software assistance, backing up of personal data on external hard drives, etc.
However, for hardware issues, or if the operating system fails or malware corrupts your computer:
We provide a list of local computer service providers for your convenience; we do not recommend any one in particular. Please feel free to contact these businesses and determine which will best meet your needs. Some vendors may offer discounts to Bucknell University students, so that may be worth inquiring about when researching a potential service provider.
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