August 17, 2010


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By Kathryn Kopchik

LEWISBURG, Pa. — The Small Business Development Center (SBDC) at Bucknell University will offer the workshop, "Dealing with Difficult People," Wednesday, Sept. 22, from 9 a.m. to noon in the SBDC Education Center, Room 207 of the Chamberlin Building on Fifth Street in Lewisburg.

Rhonda Campbell, founder and owner of Jarhon Communications, will lead the workshop, discussing how to handle difficult employees, managers and customers. Topics include how difficult people impact organizations and individuals; a person's role in encouraging or discouraging difficult behavior; the common types of difficult behaviors and what fuels them; and what a person can do to minimize difficult behavior and its impact.

Campbell has more than 25 years of communication experience in training, coaching and management. She has worked with individuals in state and local government, manufacturing, health care, banking, insurance and many other industries.

Registration required
The cost to attend is $35 per person; the fee includes one-year subscriptions to Inc. and Susquehanna Business Life magazines. Registration is required as seating is limited. To register, call the SBDC at 570-577-1249 or toll-free at 1-866-375-6010; e-mail SBDC@bucknell.edu, or visit www.bucknell.edu/script/sbdc/register.asp. Veterans may attend free of charge.

This workshop is co-sponsored by the Pennsylvania Department of Community and Economic Development; the Brush Valley, Central Pennsylvania, and Greater Susquehanna Valley Chambers of Commerce; The Daily Item; The Standard-Journal; Susquehanna Business Life magazine; and Jarhon Communications.

The Bucknell SBDC provides free small business consulting services to residents of Juniata, Montour, Northumberland, Perry, Snyder and Union counties.

Contact: Division of Communications

 

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