Library Services

Collection Development and Access Services

Collection Development and Access Services supports the development of the library's collections and access to those collections. We provide collection management, coordination and strategic planning to support the curricular and scholarly information needs of the Bucknell University community. Development of library collections at Bucknell is a collaborative effort involving librarians, faculty members and staff. In addition to managing both the print and electronic resources available for research, we provide access to our collections via the library catalog and other database vendors. We also provide access to the collections of other libraries via interlibrary loan. Acquisitions, Cataloging, Circulation, Electronic Resource Management, Equipment for Check-out, Interlibrary Loan, Library Systems and Serials are the individual work units that are comprised under this umbrella.

Jennifer Clarke
Director, Collection Development and Access Services
(570) 577-3252


ITEC (Instructional Technology Enhancing the Curriculum) supports faculty and student use of technology in teaching and research, with a particular focus on the application of technology to improve teaching and learning. ITEC services range from support for Moodle, (our course management system); support for the curricular integration of technology; digital scholarship; implementation of emerging instructional technologies; developing learning objects, Web sites, and other technology-based tools for course-related and other scholarly activities; teaching students specialized technologies related to course projects (for example, video editing, GIS), and many others.

Matt Gardzina
Director, Instructional Technology
(570) 577-3159

Research Services

Research Services provides a variety of information services including reference assistance at the Library Services Desk and Research Help consultation area. Librarians are also assigned to each academic subject areas and are available for individual appointments to help with information research. Librarians work with faculty to provide class sessions teaching information skills to students. Research Services is also responsible for building the Library's collections of books, journals, government documents, databases, DVDs, etc.

Kathleen McQuiston
Director, Research Services and Information Literacy
(570) 577-3309

Special Collections/University Archives

Special Collections/University Archives is responsible for the collection, preservation, security, organization, and availability of rare and archival materials to support the academic mission and administrative functions of the University.

Isabella O'Neill
Head of Special Collections/University Archives
(570) 577-2101

Enterprise Systems

Development and Operations

The Development and Operations team manages the design and construction phases new projects as well as the full life cycle of day to day support and maintenance requests. Development team members are skilled in a variety of technologies in support of Banner, myBucknell, Bucknell Mobile Web, and many auxillary business systems such as CSGold, AIMs, TouchNet, other custom applications. Operations team members work closely with the administering and enhancing production systems (databases, webservers) and serve as the control point for changes entering the production environment.

Enterprise Systems Services

The Services group manages and tracks the overall Enterprise Systems project portfolio including triage of new project work requests and working with functional areas on scoping, requirements gathering, testing and implementation. This group is also responsible for key enterprise services such as business intelligence and data warehousing and NOLIJ document imaging. In most cases, the Services team's efforts, like projects, have clear start and end points. If there is an ongoing operational support component to a project after initial go-live, those requests are largely managed by the Development and Operations team.

Lisa Veloz
Associate Director, Enterprise Systems Services
(570) 577-1796

Technology Infrastructure & User Support Services

Classroom and Event Support

Classroom & Event Support provide media, computing solutions for campus labs and classrooms. The team also supports special events on campus.

Cindy Ray
Asst. Director, Classroom Support
(570) 577-1092

Networking and Information Services

Networking and Information Services provides support for the campus network infrastructure and security.

Matthew Williams
Asst. Director of Networking
(570) 577-1491

Technology Support

Technology Support provides front-line computing support to faculty, staff and students via the Tech Desk, Tech Desk Advanced Support (TAS) and the call center (located in the Computer Center).

Mary Ann Burkland
Asst. Director, Technology Support
(570) 577-1597


Telecommunications oversees Bucknell phone switch and phone and voicemail services, networking equipment, and wiring projects and works closely with our Network Manager.

Dan Malick
Asst. Director, Telecommunications
(570) 577-1810

Systems Integration

Systems Integration administers and maintains our many Unix, Linux and Windows servers. This group is also responsible for the administration of many core services including email, login and authentication systems, and the network file storage systems.

Jennifer Harper
Associate Director, Technology Infrastructure & User Services
(570) 577-1795 


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