The MOST IMPORTANT difference between our laptops and others is warranty coverage.
The Bison Laptop program strives to offer the best possible technical support for students who participate in it. In order to provide this premium level of support, we need to differentiate between the support that we can offer to participants and the support that we can offer to students who choose another make or model.
All Bison Laptops receive priority service at the Tech Desk.
We have experienced certified technicians for both Apple and Lenovo who can handle your warranty requirements.
If you drop your Lenovo, or spill a soda on it, it is covered by warranty. We have replacement parts on-site and we can swap them out for no charge, usually within 2 business days, and provide a loaner for you while we do it.
Macs come with a 1 year parts and labor warranty that covers parts that fail. We recommend that you extend it to 3 years through AppleCare. This does not cover accidental damage like drops or spills.
If you drop your MacBook, or spill a soda/coffee/beverage on it, it is not covered by any warranty. We will need to order replacement parts from Apple or we may need to send your laptop to Apple for repairs. You will be liable for damages and repair charges such as:
We always support every computer that a student brings to the Tech Desk, regardless of whether it's part of the Bison Laptop Program. There is no charge for software support. This includes support for virus removal, malware infestations, software installation, file transfer, software assistance, backing up of personal data on external hard drives, etc.
However, for hardware issues, or if the operating system fails or malware corrupts your computer:
You will need to work out support issues with the manufacturer
You will need to contact the manufacturer and arrange for delivery of parts
You will need to reinstall and update the operating system on your own
Bison Laptop computers will take priority
We provide a list of local computer service providers for your convenience; we do not recommend any one in particular. Please feel free to contact these businesses and determine which will best meet your needs. Some vendors may offer discounts to Bucknell University students, so that may be worth inquiring about when researching a potential service provider.
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