System Status Archive

This page provides current and archived status updates for Other


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Current Status
Other


Archived Status Alerts for Other


 TitleDescriptionSubmittedResolved
ILLiad/"Get It" scheduled maintenanceILLiad (our system for interlibrary loan and book acquisitions/"Get It") will be unavailable from 6-7 am on November 14 for scheduled maintenance. 11/8/18 16:19 11/14/18 07:00
Duo Phone Call Authentication Not WorkingWe have had numerous reports of individuals being unable to authenticate with Duo phone calls. We have entered a ticket with the vendor and will update as soon as we have more information. Duo "push" and other token authentications appear to be functioning normally.11/5/18 10:42 11/5/18 12:07
Cognos - Intermittent Availability Wednesday, 10/17 5-7PM2 of the 4 Cognos Prod servers will be moved to new virtual servers Wednesday evening. There will be intermittent availability of the system during this time.10/12/18 15:03 10/17/18 19:00
Duo MFA outageUsers attempting to log in receive an "Unknown Error" after entering their username & password when logging in through the Central Authentication Service10/16/18 11:09 10/16/18 13:06
Notes...
Network Connectivity Issue to Cognos & BDWCurrently troubleshooting networking issues to Cognos and the BDW. Both systems are currently inaccessible.10/8/18 07:40 10/8/18 11:32
Mac Self Service outage Oct 6SUMMARY: Between 8 am and 5pm Saturday, October 6th, Self Service will be unavailable on Apple computers. During this time you will not be able to install software on your Bucknell issued Apple computer. FULL DESCRIPTION: We will be upgrading our JAMF Software Server to the most recent version of the software. As we perform this scheduled work, University provided software for Apple computers will not be available for you to install on your Apple computers. Once work is completed, all services will be restored. As always, if you have any questions, please contact the Tech Desk at (570) 577-7777 or techdesk@bucknell.edu10/3/18 13:56 10/6/18 11:30
Library system outageAll OCLC services, including WorldCat Discovery (our library catalog) and WorldShare (our circulation systems) are currently down. OCLC is working on a resolution.9/27/18 13:36 9/27/18 14:32
Accessing the Library CatalogOur current library catalog interface, WorldCat Discovery, is down. WorldCat Local is still operational, though. To search the library catalog, please visit: https://bucknell.worldcat.org/8/30/18 08:51 8/30/18 09:49
Duo Security Not Working - 8/20/18The vendor is has resolved the Duo outage. It should be functioning normally once again.8/20/18 11:27 8/20/18 16:22
linuxremote servers unavailable Thursday morningThe linuxremote servers will be unavailable Thursday morning (8/16) from 7:00am - 7:30am while some maintenance is performed. All currently logged in sessions will be terminated. Sorry for the inconvenience.8/15/18 09:55 8/16/18 07:20
Telephone System Contact Center OutageWe are currently experiencing an issue with the Contact Center servers, our engineers are aware of the issue and are working to restore service as soon as possible.8/15/18 10:16 8/15/18 11:11
Notes...
MongoDB outageThe MongoDB service (eg-mongodb.bucknell.edu) will be unavailable on Tuesday, 8/14, from 9pm to midnight while some upgrades are performed. Contact ecst@bucknell.edu if you have any questions. Sorry for the inconvenience. 8/13/18 09:57 8/14/18 21:46
Gitlab outageGitlab (https://gitlab.bucknell.edu) will be unavailable on Monday, 8/13, from 9pm to midnight while some upgrades are performed. Contact ecst@bucknell.edu if you have any questions. Sorry for the inconvenience. 8/13/18 09:56 8/14/18 06:14
Campus Telephony System - Maintenance 8/6/18 thru 8/8/2018Our campus telephony system will be undergoing maintenance at 8pm tonight, Tuesday night and Wednesday night. We are not expecting any disruption during any of these maintenance windows, this notification is just a precaution. Should you experience any issues with your phone, voicemail, etc. please contact the tech desk at x77777 or techdesk@bucknell.edu8/6/18 10:13 8/9/18 12:03
Notes...
Ascend Doc Imaging - unable to view documentsWhile documents are not missing and can be downloaded, viewing on screen in Ascend presents a blank screen. The vendor has been engaged. Updates to come.8/8/18 08:34 8/8/18 14:01
EDGE routine scheduled maintenanceEDGE will be unavailable due to scheduled maintenance from Friday, August 3 at 8:30 pm to Saturday, August 4 at 1:30 am. During this outage performance enhancements and new features will be enabled. EDGE is the faculty and staff learning, development, and performance management system.8/3/18 16:21 8/4/18 02:00
Sending to 'webprint@bucknell.edu' not availableAt this time you cannot send emails to 'webprint@bucknell.edu' in order to print them out via mobileprint or webprint. We're working on the issue and will send an update when it becomes available.7/26/18 14:36 8/2/18 12:18
Voicemails May Not Appear in EmailWe have some users reporting that their voicemails are not currently appearing in their email boxes. Our technicians are currently working with the vendor on a resolution. Voicemails remain accessible by using the phone handset and calling in to retrieve them. Your voicemail box can be accessed by pressing the "message" button on your phone. Please refer to the following Ask L&IT documents for instructions for resetting your voicemail password if you've forgotten it: https://ask.bucknell.edu/?p=57857/31/18 15:13 8/1/18 14:00
Follow-Me Printing Outage, Thursday 7/26 9AM-1PMThere will be an upgrade to the Pharos print servers starting at 9:00 AM Thursday, July 26 and ending at approximately 1:00 PM. During this time, Follow Me Printing and Webprint, will be unavailable. Printing to some Canon printers may also be intermittent. This update represents continued improvements to our printing infrastructure. When printing is available again after 1:00pm, direct printer queues from desktops will have to be updated. Look for an announcement from BU Tech Support regarding the new setup for printing to direct printer queues and the BUBWPrint & BUColorPrint queues after this upgrade. We appreciate your patience during this necessary scheduled maintenance. 7/23/18 14:11 7/26/18 13:03
Accutime (time clocks) middleware updateThe time clock vendor has notified us that they will be updating their middleware between the time clocks and their backend on Mon, 7/23 at 10a. Est. to take 10-30 mins. Clock users should be unaffected. The clocks will still work and queue punches until the upgrade is complete at which time they will reconnect and upload anything queued. Purposely not posting this as an outage on myB as nothing will be truly down but wanted to document this here so all in L&IT are aware. HR and Payroll have been notified.7/17/18 11:14 7/23/18 12:00
B-bill currently unavailable for SSO usersDuring the Banner cutover, B-Bill will be unavailable for users accessing b-bill through Single Sign On (SSO). Parents and others who access B-bill directly will continue to have access.7/21/18 07:43 7/23/18 09:00
Library catalog unavailableOur library catalog (WorldCat Discovery) and some associated services are currently unavailable. Our vendor is aware and is working on the situation.7/19/18 16:19 7/20/18 09:23
Telephony: Contact Center Maintenance July 17th @ 8pmBeginning at 8pm Tuesday, July 17th, the Call Center service will be unavailable while we perform necessary system patching on the servers. The rest of the telephony system will remain unaffected during this time. We expect the patching to be completed by 11pm.7/16/18 11:13 7/19/18 16:23
eg-db server downThe eg-db server is currently down. This affects various services that use it as a database backend. We're working to restore services as quickly as possible. 7/18/18 15:35 7/18/18 15:41
Library catalog not workingThe library catalog (WorldCat Discovery) is not returning search results. We are working with the vendor to get this resolved as soon as possible6/29/18 13:41 6/29/18 15:20