System Status Archive

This page provides current and archived status updates for Other

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Current Status
OtherTelephony: Contact Center Maintenance July 17th @ 8pmBeginning at 8pm Tuesday, July 17th, the Call Center service will be unavailable while we perform necessary system patching on the servers. The rest of the telephony system will remain unaffected during this time. We expect the patching to be completed by 11pm.Posted: Monday, July 16, 2018 at 11:13 AM

Archived Status Alerts for Other

Library catalog not workingThe library catalog (WorldCat Discovery) is not returning search results. We are working with the vendor to get this resolved as soon as possible6/29/18 13:41 6/29/18 15:20
Qualtrics OutageQualtrics is currently unavailable. We are working with the vendor to restore service.6/27/18 10:01 6/29/18 11:39
FOX channel on BUTV is unavailableAn issue with our content provider has made FOX unavailable on campus through BUTV, which affects the ability to watch World Cup soccer games. They are aware of the issue and they are working to correct it. 6/14/18 15:56 6/15/18 15:26
Wordpress Outage, Wednesday June 6th 8am - 12pmWordpress will be unavailable on Wednesday, June 6th from 8:00 AM until 12:00 PM for necessary system maintenance. During this time all Wordpress sites, including Bucknell Blogs, Scholarship at Bucknell, Bucknell Courses and Clubs at Bucknell will be unavailable for viewing and updating. Thank you for your understanding during this scheduled maintenance period.5/30/18 10:36 6/6/18 11:20
Telephony System Maintenance - Thursday May 10th , 10pmWe will be performing maintenance on the campus telephony system beginning at 10pm on Thursday, May 10th and continuing until 2am May 11th. We are not anticipating any disruption in telephony service during this time, but should you experience any issues that persist beyond the maintenance window, please contact the Tech Desk at x77777 or techdesk@bucknell.edu5/7/18 16:41 5/12/18 00:58
Cognos PROD Upgrade - Friday 5/4 - 7:00 PMCognos PROD will be upgraded this Friday, 5/4 @ 7:00 PM. Should be available by Saturday morning.5/3/18 10:15 5/5/18 11:00
Campus Telephone System - Emergency Maintenance TonightDear Campus Community: Due to a technical issue with a server that controls our campus telephone system, we are scheduling an emergency maintenance window from 10:00 P.M. - 2:00 A.M. this evening (Monday, April 30). During this maintenance window, the ability to make and receive calls and/or access certain phone services on campus may be interrupted for short periods of time. Please be clear this outage does not affect cellular phone service on campus in any way. If you experience issues beyond this outage window, please report them to Tech Support at or by calling 570-577-7777.4/30/18 12:19 4/30/18 23:31
Telephone Outage for Certain Administrative OfficesThe phone numbers for Admissions, Facilities, Financial Aid, and the Tech Desk are not working as expected this morning. Calls are unable to be answered in real time. If you need assistance, please leave a voicemail message and calls will be returned as soon as possible. 4/30/18 09:14 4/30/18 10:17
Video Editing Lab UnavailableDear Campus Community, Currently the video editing lab in Bertrand Library 018 is unavailable. The file server used to store projects produced in the lab is down. Our staff is working to address the issue. We apologize for any inconvenience and hope to have the issue resolved soon.4/24/18 10:00 4/25/18 14:44
EPM 11 OutageEPM 11's Oracle database will be patched Tuesday, April 24th at 5 PM -8 PM. This is only patching the repository and will not affect actual reports. There will be intermittent access to EPM 11 during the outage window above. 4/19/18 10:03 4/24/18 20:00
EDGE UnavailableEDGE is currently unavailable. We are working to resolve the issue. EDGE is the faculty and staff learning management system.4/24/18 08:19 4/24/18 12:29
Cognos UAT Upgrade - Monday 4/23 2:00-4:00PMCognos UAT will be unavailable on Monday, 4/23 from 2:00-4:00PM for an upgrade to the newest release.4/19/18 09:05 4/20/18 10:14
Cognos UAT - lost connectivity to AWSCognos UAT is currently unavailable due to lost connectivity to AWS. Networking is troubleshooting.4/20/18 08:02 4/20/18 09:18
Mac Self Service OutageSUMMARY: Between 5pm Friday, April 12 and Noon Saturday, April 13th, Self Service will be unavailable on Apple computers. During this time you will not be able to install software on your Bucknell issued Apple computer. FULL DESCRIPTION: We will be upgrading our JAMF Software Server to the most recent version of the software. As we preform this scheduled work, University provided software for Apple computers will not be available for you to install on your Apple computers. Once work is completed, all services will be restored. As always, if you have any questions, please contact the Tech Desk at (570) 577-7777 or techdesk@bucknell.edu4/12/18 16:36 4/14/18 10:54
Cognos PROD connectivity is downCognos PROD connectivity is currently down due to issues connecting to AWS. Networking is working on troubleshooting and bringing back up.4/13/18 10:16 4/13/18 12:16
Department "X:" Drives UnavailableDear Faculty and Staff: There is currently an issue in which the department ("X:") Netspace drive is not automatically mounting when logging into Windows machines. Our systems staff is aware of the issue and working toward a resolution. In the meantime, you can navigate to your department's Netspace by opening the "R:" drive and finding your department folder. We apologize for the temporary inconvenience.4/5/18 11:05 4/11/18 14:01
EDGE is not availableWhen trying to access EDGE, users see a message that says: An error occurred while processing your request. We are currently investigating the issue. 4/6/18 09:21 4/6/18 09:34
Events Management System (EMS) scheduled maintenanceEMS will be down from 6p-8p on Monday, 3/12 for scheduled updates to be applied.3/12/18 10:41 3/13/18 12:05
Cognos PROD outage (Server patching) - 3/7 7:00-8:00 AMCognos PROD will be down between 7:00-8:00 AM on Wednesday, 3/7, for server OS patching2/27/18 08:45 3/12/18 10:30
Follow-Me Printing Outage, Monday 3/12 6AM-12PMThere will be an upgrade to the Pharos print servers starting at 6:00 AM Monday, March 12 and ending at approximately 12:00 PM. During this time, Follow Me Printing and Webprint, will be unavailable. Printing to some Canon printers may also be intermittent. This update represents continued improvements to our printing infrastructure. We appreciate your patience during this necessary scheduled maintenance.3/5/18 10:39 3/12/18 10:20
Cognos PROD outage (Motio Configuration Change) - 3/1 6:00-8:00 PMCognos PROD will be down on Thursday, 3/1, from 6:00-8:00 PM for a configuration change relating to our MotioCI Application.3/1/18 16:03 3/2/18 08:53
Cognos UAT outage (Server patching) - 2/28 7:00-8:00 AMCognos UAT will be down between 7:00-8:00 AM on Wednesday, 2/28, for server OS patching2/27/18 08:44 3/1/18 11:31
Cognos / Data Warehouse Outage, Wed. 2/28 16:30 - 20:30Cognos and the Bucknell Data Warehouse will be unavailable for a few hours beginning Wednesday, 2/28 at 4:30 PM while we perform some routine configuration changes.2/27/18 10:20 3/1/18 11:31
Cognos UAT Outage - 2/22 3:00-3:30 PMCognos UAT will be restarted Thursday, 2/22 at 3:00 for some minor configuration changes.2/22/18 10:02 2/23/18 09:51
Cognos Outage 02/15/2018 4:30-5:30 PMCognos will be down the evening of Wednesday, February 15 from 4:30 to 5:30 PM.2/15/18 15:55 2/16/18 10:23