System Status Archive

This page provides current and archived status updates for Other


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Archived Status Alerts for Other


 TitleDescriptionSubmittedResolved
IT Maintenance Scheduled for Tuesday NightDear Campus Community, Prior to the spring semester starting, we need to schedule one additional outage window for system maintenance. It will be from 7:00 P.M. to midnight on Tuesday, January 8. Examples of affected services include but are not limited to myBucknell, printing, Moodle, VPN, and voicemail. Periodic network and campus telephone service interruptions should be expected as well. Bmail and associated services, Workday, and Banner will remain accessible using the following URLs: Bmail: https://mail.google.com/a/bucknell.edu/?AuthEventSource=SSO Workday: https://www.myworkday.com/bucknell/d/home.htmld Banner 9 Admin: https://appnav-prod.ec.bucknell.edu/applicationNavigator Banner Self Service / SSB / Web: https://ssb-prod.ec.bucknell.edu/ssomanager/saml/login?relayState=/c/auth/SSB Feel free to direct questions regarding this outage to Tech Support at techdesk@bucknell.edu or by calling 570-577-7777. Thank you for your understanding during this scheduled maintenance event!1/4/19 14:29 1/9/19 02:00
Gitlab (https://gitlab.bucknell.edu) OutageGitlab will be unavailable on Monday, 1/7, from 8am to noon while we perform some maintenance and an upgrade. We apologize for any inconvenience.1/7/19 07:52 1/7/19 10:19
Self Service for Macintosh UnavailableCurrently, the Self Service application for Bucknell-owned Macintosh computers is unavailable. Self Service is an application that allows access to various software packages for installation on university-owned Macintosh computers. Our staff are working to resolve the issue as soon as possible.1/2/19 15:11 1/4/19 13:26
IT Maintenance Scheduled for Wednesday, 12/19 - extended until 8pmDear Campus Community, There will be intermittent outages affecting several online services from 6:00 A.M. until 8:00 P.M. on Wednesday, December 19. Examples include but are not limited to myBucknell, printing, Moodle, VPN, and voicemail. There will also be periodic network interruptions on campus. Bmail and associated services, Workday, and Banner will remain accessible from off-campus throughout the outage using the following URLs: Bmail: https://mail.google.com/a/bucknell.edu/?AuthEventSource=SSO Workday: https://www.myworkday.com/bucknell/d/home.htmld Banner 9 Admin: https://appnav-prod.ec.bucknell.edu/applicationNavigator Banner Self Service / SSB / Web: https://ssb-prod.ec.bucknell.edu/ssomanager/saml/login?relayState=/c/auth/SSB Any questions regarding this outage may be directed to Tech Support at techdesk@bucknell.edu or by calling 570-577-7777. Please note Tech Support will be closed starting at the end of the day on Friday, December 14, and will reopen on Wednesday, January 2. To report a technology emergency during this time please contact Public Safety at 570-577-3333. 12/12/18 16:36 12/19/18 20:00
Network Cabling Improvements - Botany, Trax & Kress 12/19/18The networking department will be performing some maintenance on the fiber optic cables that are feeding the network switches in the Botany building, Trax and Kress on December 19th beginning at 7am. This maintenance will take about an hour per floor. During that time, network access will be limited or unavailable on the floor being upgraded. We are anticipating the work will be completed by 1pm. Both wired and wireless networks will be affected by this maintenance. If you have any issues that persist past this maintenance event, please contact the techdesk for assistance. 12/14/18 15:31 12/19/18 13:00
Tableau Server OutageTableau Server will be unavailable on Wednesday, December 12 from 5:00 PM to approximately 6:00 PM for scheduled maintenance.12/12/18 11:31 12/12/18 18:00
ILLiad/"Get It" scheduled maintenanceILLiad (our system for interlibrary loan and book acquisitions/"Get It") will be unavailable from 6-7 am on November 14 for scheduled maintenance. 11/8/18 16:19 11/14/18 07:00
Duo Phone Call Authentication Not WorkingWe have had numerous reports of individuals being unable to authenticate with Duo phone calls. We have entered a ticket with the vendor and will update as soon as we have more information. Duo "push" and other token authentications appear to be functioning normally.11/5/18 10:42 11/5/18 12:07
Cognos - Intermittent Availability Wednesday, 10/17 5-7PM2 of the 4 Cognos Prod servers will be moved to new virtual servers Wednesday evening. There will be intermittent availability of the system during this time.10/12/18 15:03 10/17/18 19:00
Duo MFA outageUsers attempting to log in receive an "Unknown Error" after entering their username & password when logging in through the Central Authentication Service10/16/18 11:09 10/16/18 13:06
Notes...
Network Connectivity Issue to Cognos & BDWCurrently troubleshooting networking issues to Cognos and the BDW. Both systems are currently inaccessible.10/8/18 07:40 10/8/18 11:32
Mac Self Service outage Oct 6SUMMARY: Between 8 am and 5pm Saturday, October 6th, Self Service will be unavailable on Apple computers. During this time you will not be able to install software on your Bucknell issued Apple computer. FULL DESCRIPTION: We will be upgrading our JAMF Software Server to the most recent version of the software. As we perform this scheduled work, University provided software for Apple computers will not be available for you to install on your Apple computers. Once work is completed, all services will be restored. As always, if you have any questions, please contact the Tech Desk at (570) 577-7777 or techdesk@bucknell.edu10/3/18 13:56 10/6/18 11:30
Library system outageAll OCLC services, including WorldCat Discovery (our library catalog) and WorldShare (our circulation systems) are currently down. OCLC is working on a resolution.9/27/18 13:36 9/27/18 14:32
Accessing the Library CatalogOur current library catalog interface, WorldCat Discovery, is down. WorldCat Local is still operational, though. To search the library catalog, please visit: https://bucknell.worldcat.org/8/30/18 08:51 8/30/18 09:49
Duo Security Not Working - 8/20/18The vendor is has resolved the Duo outage. It should be functioning normally once again.8/20/18 11:27 8/20/18 16:22
linuxremote servers unavailable Thursday morningThe linuxremote servers will be unavailable Thursday morning (8/16) from 7:00am - 7:30am while some maintenance is performed. All currently logged in sessions will be terminated. Sorry for the inconvenience.8/15/18 09:55 8/16/18 07:20
Telephone System Contact Center OutageWe are currently experiencing an issue with the Contact Center servers, our engineers are aware of the issue and are working to restore service as soon as possible.8/15/18 10:16 8/15/18 11:11
Notes...
MongoDB outageThe MongoDB service (eg-mongodb.bucknell.edu) will be unavailable on Tuesday, 8/14, from 9pm to midnight while some upgrades are performed. Contact ecst@bucknell.edu if you have any questions. Sorry for the inconvenience. 8/13/18 09:57 8/14/18 21:46
Gitlab outageGitlab (https://gitlab.bucknell.edu) will be unavailable on Monday, 8/13, from 9pm to midnight while some upgrades are performed. Contact ecst@bucknell.edu if you have any questions. Sorry for the inconvenience. 8/13/18 09:56 8/14/18 06:14
Campus Telephony System - Maintenance 8/6/18 thru 8/8/2018Our campus telephony system will be undergoing maintenance at 8pm tonight, Tuesday night and Wednesday night. We are not expecting any disruption during any of these maintenance windows, this notification is just a precaution. Should you experience any issues with your phone, voicemail, etc. please contact the tech desk at x77777 or techdesk@bucknell.edu8/6/18 10:13 8/9/18 12:03
Notes...
Ascend Doc Imaging - unable to view documentsWhile documents are not missing and can be downloaded, viewing on screen in Ascend presents a blank screen. The vendor has been engaged. Updates to come.8/8/18 08:34 8/8/18 14:01
EDGE routine scheduled maintenanceEDGE will be unavailable due to scheduled maintenance from Friday, August 3 at 8:30 pm to Saturday, August 4 at 1:30 am. During this outage performance enhancements and new features will be enabled. EDGE is the faculty and staff learning, development, and performance management system.8/3/18 16:21 8/4/18 02:00
Sending to 'webprint@bucknell.edu' not availableAt this time you cannot send emails to 'webprint@bucknell.edu' in order to print them out via mobileprint or webprint. We're working on the issue and will send an update when it becomes available.7/26/18 14:36 8/2/18 12:18
Voicemails May Not Appear in EmailWe have some users reporting that their voicemails are not currently appearing in their email boxes. Our technicians are currently working with the vendor on a resolution. Voicemails remain accessible by using the phone handset and calling in to retrieve them. Your voicemail box can be accessed by pressing the "message" button on your phone. Please refer to the following Ask L&IT documents for instructions for resetting your voicemail password if you've forgotten it: https://ask.bucknell.edu/?p=57857/31/18 15:13 8/1/18 14:00
Follow-Me Printing Outage, Thursday 7/26 9AM-1PMThere will be an upgrade to the Pharos print servers starting at 9:00 AM Thursday, July 26 and ending at approximately 1:00 PM. During this time, Follow Me Printing and Webprint, will be unavailable. Printing to some Canon printers may also be intermittent. This update represents continued improvements to our printing infrastructure. When printing is available again after 1:00pm, direct printer queues from desktops will have to be updated. Look for an announcement from BU Tech Support regarding the new setup for printing to direct printer queues and the BUBWPrint & BUColorPrint queues after this upgrade. We appreciate your patience during this necessary scheduled maintenance. 7/23/18 14:11 7/26/18 13:03