October 29, 2005

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LEWISBURG, Pa. — The Bucknell University Small Business Development Center (SBDC) will host two sessions of the seminar, "Delivering Legendary Hospitality," Tuesday, Nov. 8, at the Country Cupboard Slifer Room.

Sessions will be held 7:30 to 9:30 a.m. and 10 a.m. to noon with Holly Zoba of Signature Worldwide business and training solutions. The cost for this seminar is $30 and includes refreshments. Seating is limited and registration is required: call 570-577-1249, email SBDC@bucknell.edu, or online at http://www.bucknell.edu/SBDC/

This seminar is designed for representatives of attractions, restaurants, hotels, retailers and community services as well as downtown organizations who want to create quality experiences for each customer.

Since 1986, Signature Worldwide has taught thousands of service-oriented companies the art and science of sales and service that focus 100 percent on customer needs. This improved focus helps any business improve customer satisfaction, generate more sales and increase revenue while delivering legendary hospitality. For more information about Signature Worldwide, see http://www.hotel-online.com/Trends/Signature/

The Bucknell SBDC provides free small business consulting services to residents of Juniata, Montour, Northumberland, Perry, Snyder and Union counties. To request free business consulting services, complete the online request at http://www.bucknell.edu/SBDC/

Created in 1978, the Bucknell SBDC is one of the first SBDC centers in the country and serves as an educational research resource for small businesses. In addition to SBDC staff consultants, Bucknell faculty, staff and student interns assist small business owners with enhancing their knowledge of business management through individual consultations, seminars, and pre-business workshops.

Areas of assistance provided by the SBDC include accounting and record keeping, business startup procedures, business plan development, financial analysis, marketing and sales, human resource management, product development, OSHA requirements, and environmental management.

With the exception of seminars, the counseling services provided by the SBDC are free. Funding is received from the U.S. Small Business Administration, the Commonwealth of Pennsylvania and Bucknell University.



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