October 22, 2009

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By Kathryn Kopchik

LEWISBURG, Pa. — The Small Business Development Center (SBDC) at Bucknell University will offer the workshop, "Dealing with you is killing me! How to handle difficult employees, managers, customers," Tuesday, Nov. 17, from 9 a.m. to noon in the SBDC Education Center, Room 207 of the Chamberlin Building on Fifth Street in Lewisburg.

Rhonda Campbell, founder and owner of Jarhon Communications, will lead the workshop, discussing how difficulty people impact organizations and individuals, the dangers of labeling, the common types of difficult behaviors and what fuels them, a person's role in encouraging or discouraging difficult behavior, and what a person can do to minimize difficult behavior and its impact.

Campbell has more than 20 years of communication experience, having worked with individuals in state and local government, manufacturing, health care, banking, insurance and many other industries.

Registration required
The cost to attend is $35 per person. Registration is required as seating is limited. To register, call the SBDC at 570-577-1249 or toll-free at 1-866-375-6010; e-mail SBDC@bucknell.edu, or visit www.bucknell.edu/script/sbdc/register.asp. Veterans may attend free of charge.

This workshop is co-sponsored by the Brush Valley Regional, Central Pennsylvania and Greater Susquehanna Valley Chambers of Commerce; the Pennsylvania Department of Community and Economic Development; The Daily Item; The Standard-Journal; and Susquehanna Business Life magazine.

The Bucknell SBDC provides free small business consulting services to residents of Juniata, Montour, Northumberland, Perry, Snyder and Union counties. For more information, visit SBDC.

Contact: Division of Communications

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